Privacy policy
Last updated November 10, 2026
BC Appeals ("we", "us") respects your privacy. This policy explains what personal information we collect through bcappeals.ca, why we collect it, and how we protect it, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act.
What we collect
- Information you give us: your name, email, phone number, business name, property address, business type and anything else you include when you request a consultation or contact us.
- Information for your file: if you become a client, documents such as assessment notices, leases, photos and business details needed to prepare your complaint.
- Basic website data: standard server logs (such as IP address, browser type and pages visited) kept by our hosting provider for security and reliability.
How we use it
- To review your property's classification and respond to your consultation request
- To prepare and file complaints and appeals on your behalf, with your consent
- To contact you about your file, and about deadlines that affect your property
- To keep our website secure and working properly
We do not sell your personal information. We only send commercial electronic messages in line with Canada's Anti-Spam Legislation (CASL), and every message includes a way to unsubscribe.
Who we share it with
We share information only as needed to provide our service: with BC Assessment, the Property Assessment Review Panel or the Property Assessment Appeal Board when we act for you, and with service providers who help us run the business (such as our website host, email and calendar providers). Some of these providers may store data outside Canada, where it may be subject to the laws of that country.
How long we keep it
We keep consultation requests for up to two years, and client files for as long as needed to provide the service and meet our legal and accounting obligations. After that, we securely delete or destroy them.
Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to further use (subject to legal or contractual limits). Email us at info@bcappeals.ca.
Security
We use reasonable safeguards, including encrypted connections (HTTPS), access controls and two-factor authentication on our accounts, to protect your information.
Contact
Questions or concerns about privacy can be sent to our privacy contact at info@bcappeals.ca. If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.